Please note that we only exchange purchases. The item must not been used in the rain and must be in re-salable conditions with the sales tag still attached. If you have any questions please contact The Umbrella Shop directly Monday through Friday 10:00am to 6:00pm pacific time at our toll free number 1 877 - 427 - 6559 or e-mail us at firstname.lastname@example.org
Our umbrellas, excluding certain sale items and patio umbrellas, come with our repair guarantee. Tips, tie-ins, and seams are all free repairs. Frame repairs, including rivets, handles, ribs, shafts, etc. are all subject to repair charges of up to $5. If the entire frame needs to be replaced it’s $10 to $15 depending on the umbrella.
CARING FOR YOUR UMBRELLA
Always open the umbrella slowly and carefully, and leave it open to dry after use. At the very least, leave it open to dry at the end of each day. If the fabric becomes moldy or mildewed, or the frame is rusty, we will no longer repair the umbrella as the umbrella will only continue to breakdown at this point. With regular use, the life of an umbrella is two years for folding umbrellas and five years for full length umbrellas.